Case one: the order was paid
Paid orders are the case with the most history and the least action available. If the purchase completed before 12 June 2026, any photo set produced at booking is the record you keep. Nothing new can be photographed through the account now.
Read what you already have against a fixed checklist rather than a feeling. The QC checklist covers the angles that rule specific defects in or out: stitching, print, label, and the measurement you ordered against. A photo set that misses one angle cannot answer for that angle later.
If nothing was photographed at all, treat that as a gap and write the date down when you notice it. A dated note survives better than a memory once the order is being discussed, and it costs nothing to keep in the same folder as the order record.
Case two: the order was never placed
An unpaid cart cannot produce a photo. Items saved in a sheet, wish lists and carts that never converted are listings, not orders, and there is no warehouse step for them at all. The useful work here is on the listing rather than on the account.
Rebuild each wrapped address you still hold, confirm the source listing answers, then move the ones you care about into a platform that is taking orders today. Photographs come after that purchase, from whichever warehouse the parcel routes through, and they arrive against the new order rather than the old sheet.
One trap: a row that looks paid. Rows get retyped, statuses get copied between neighbours, and a comment in one cell is not a receipt. Match each row against an order record you actually hold before you file it as case one.
Case three: the item sits in a warehouse
Warehouse items are the only case where photographs may already exist and a decision is still open. Account notices in June carried their own deadlines, set per account. This site publishes no universal storage length, because none was verified with the platform.
A photo set taken at booking does not expire with the deadline; the option to act on it does. Keep the images, the booking date and the deadline in one folder. If a defect is disputed later, those images are the only evidence showing the item as it arrived.
A second photo request is the part that is gone. Where a warehouse pipeline is no longer accepting new instructions, no angle can be re-shot, so work from the images that exist and write down which angle they leave unshown.
What the three share
All three cases come down to one question: does a photograph of your actual item exist yet? If yes, the task is to read it carefully. If no, no amount of chasing will produce one from a closed operation. That single question sorts a whole sheet faster than any status column.
The checklist is the same either way. Angles, labels and measurements, read against the listing you thought you bought rather than the photos you hoped for. The page on what a QC photo should show walks through which angle rules out which defect.
What the three do not share is urgency. A paid order with no photos is closed work. An unplaced order is open work you can still do today, on a platform that accepts orders. A warehouse item is a countdown. Sort your rows into those three piles before spending an evening on any of them.